We’re invested in our clients’ growth and success. One of the best ways we can help your business stay agile and competitive is with reliable IT support and our True Help Desk. True Help Desk keeps your business’s IT infrastructure fast, functional, and protected from possible threats. We accomplish this with a three-prong approach: 1) constant real-time system monitoring, 2) preventative maintenance, and 3) on-demand troubleshooting and repair. 

Constant System Monitoring 

True Help Desk offers critical system monitoring in real time. Our software monitors each workstation in real time. When issues arise, it notifies our technicians so our team can proactively manage your network seamlessly. 

Proactive Maintenance 

The best offense is a good defense, and that’s especially true when it comes to IT support and data security. As your trusted IT partners, our goal is to stop problems before they arise with preventative maintenance. We continuously monitor your IT infrastructure to identify issues as they happen and solve them in real time, not after the fact!  

On-demand Troubleshooting and Repair 

With True Help Desk, you have a single point of contact for troubleshooting, answering questions, repairs, and solving problems. Plus, we work in a short turnaround with a 2-hour maximum response window. Our proprietary RMM software and ticketing system allows us to remotely manage and monitor our clients’ computers and servers. Our IT support professionals can take over a desktop from anywhere in the world in a matter of seconds with the click of a mouse. 

True Help Desk is IT Support Now, in the Future and On-demand 

No request is too big or too small. Our True Help Desk is happy to assist you with all your IT support needs. From data backup and security to server downtime, hardware failure, network connectivity issues, and more, count on us to know the answer. 

Give us a call, send us an email, stop by our office, or submit a form below to get started.